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GENERAL FAQ
  
2. What is meant by a Help Desk Ticket?
3. Who responds to my Help Desk request?
4. Who can log a Help Desk Ticket?
5. What is the timeframe within which I can expect a resolution?
6. How can I know the status of my ticket?





Help Desk


1. What services does the ServeIndia Help Desk provide?

The ServeIndia Help Desk offers Defect Resolution, user help.


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2. What is meant by a Help Desk Ticket?

A Ticket is a request for some kind of website related technical support or on any question related to the functionality of the site.


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3. Who responds to my Help Desk request?

A volunteer from the ServeIndia.Org website Support and Maintenance team.


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4. Who can log a Help Desk Ticket?

You need to be an Active Member to log a Help Desk ticket.


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5. What is the timeframe within which I can expect a resolution?

The resolution time frame depends on the type of ticket logged. Typically a response is within 24 hours.


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6. How can I know the status of my ticket?

You can access the Ticket Status through the Help Desk -> View Tickets menu.


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Website


01. Who maintains the website?

Nagalakshmi Chinnakonda & Jaikumar Chinnakonda are the founders and the webmasters of ServeIndia.Org. In addition, the website is also supported by a group of volunteers who have dedicated some of their valuable time for the support and maintenance of the website. It is the vision and dream of these founders to make use of internet technology in the service of the society. You can reach the webmasters at webmaster@serveindia.org


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02. Is there any downtime for the website?

The website has an uptime of 99%. There may be times when the site may be inaccessible for a very short time due to maintenance.


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03. Where can I send my feedback/suggestions?

You can send your feedback/suggestions to us by accessing the Feedback link at the footer. Your feedback is very valuable to us.


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04. What is the E-News Letter Subscription?

The ServeIndia.Org webmasters would occasionally send some interesting News or Articles. If you would like to subscribe to this, please sign-up at the Subscriptions section of the Left Panel Home Page


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05. Will our organization data be safe and secure?

ServeIndia.Org is hosted by one of the leading hosting companies (ApplicationX) which has an excellent security of its data center and maintains regular daily back-ups of data. Please read our Terms of Use.


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Others


11. I don't find my answer here in any of the FAQ's. What do I do?

You can mail your query to webmaster@serveindia.org


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